Privacy & Cookies Policy

Wongs Jewellers (“we/us”) are committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be treated by us.

Information collected

We may collect the following information from you:

  • Information that you provide by filling in forms on our site. This includes information provided at the time of registering an account, subscribing to our newsletter or requesting further services. We may also ask you for information when you enter a competition or promotion.
  • If you contact us, we may keep a record of that correspondence.
  • We may also ask you to complete surveys that we use for research purposes, although you don’t have to respond to them.
  • Details of transactions you carry out and of the fulfillment of your orders.
  • Details of your visits to our site including, but not limited to, traffic data, location data and communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and reporting. This is statistical data about our customers’ browsing actions and does not identify any individual.

The data that we collect from you may be transferred to, and stored at, another destination. It may also be processed by one of our suppliers. Such colleagues maybe engaged in, among other things, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted and carried out through our appointed agent through a secure site. Where you have chosen a password that enables you to access certain parts of our site, you are responsible for keeping this password confidential.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

How we may use your information

  • To provide you with information, product or services that you request from us, or that we think may interest you, where you have agreed to be contacted for such purposes.
  • To carry out our obligation arising from any contracts entered into between you and us.
  • To enable you to participate in interactive features of our service, when you choose to do so.
  • To notify you about changes to our service.
  • To ensure that content from our site is presented in the most effective manner for you and your computer.

We may also use your data or permit third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post or telephone.

If you do not want us to use your data in this way, or to pass your details onto third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply of terms of use and other agreements; or to protect the rights, property, or safety of Wongs Jewellers, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use it for such purposes or if we intend to disclose your information to any third party. You can exercise your right to unsubscribe or prevent such processing by checking certain boxes on the forms we use to collect your data and at any time by contacting us.

Our site may, from time to time, contain links to and from the websites of partners and affiliates. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies.

The Data Protection Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our administration costs in providing you with these details.

Any changes we may make to our privacy policy in the future will be posted on this page, and, where appropriate, notified to you by email.

Cookies

Our website uses cookies to distinguish you from other users of our site. This helps us to provide you with a lovely experience when browsing our website and enables us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

There are some cookies that are essential to the functionality of the website, allowing you to: purchase products successfully, navigate to the correct page and save personal preferences.

We also use ‘analytical’ cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. They also speed up your searches, recognise you when you return to the site and help us to improve the way our website works so ensuring visitors find what they are looking for more easily. This list is not exhaustive and you can block analytical and other cookies by activating the setting on your browser. However this may make certain areas of our site inaccessible.

List of cookies we collect

CART
The association with your shopping cart.

CATEGORY_INFO
Stores the category info on the page, that allows to display pages more quickly.

COMPARE
The items that you have in the Compare Products list.

CURRENCY
Your preferred currency.

CUSTOMER
An encrypted version of your customer id with the store.

CUSTOMER_AUTH
An indicator if you are currently logged into the store.

CUSTOMER_INFO
An encrypted version of the customer group you belong to.

CUSTOMER_SEGMENT_IDS
Stores the Customer Segment ID.

EXTERNAL_NO_CACHE
A flag, which indicates whether caching is disabled or not.

FRONTEND
You session ID on the server.

GUEST-VIEW
Allows guests to edit their orders.

LAST_CATEGORY
The last category you visited.

LAST_PRODUCT
The most recent product you have viewed.

NEWMESSAGE
Indicates whether a new message has been received.

NO_CACHE
Indicates whether it is allowed to use cache.

PERSISTENT_SHOPPING_CART
A link to information about your cart and viewing history if you have asked the site.

POLL
The ID of any polls you have recently voted in.

POLLN
Information on what polls you have voted on.

RECENTLYCOMPARED
The items that you have recently compared.

STF
Information on products you have emailed to friends.

STORE
The store view or language you have selected.

USER_ALLOWED_SAVE_COOKIE
Indicates whether a customer allowed to use cookies.

VIEWED_PRODUCT_IDS
The products that you have recently viewed.

WISHLIST
An encrypted list of products added to your Wishlist.

WISHLIST_CNT
The number of items in your Wishlist.