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Every diamond at Wongs is unique. Each reflects the story of its wonderous journey from deep inside the earth to a cherished object of adornment. Yet all diamonds share certain features that allow us to compare their beauty.

These features are called the 4Cs - Cut, Clarity, Colour and Carat.

Whatever the cut you choose, your Wongs diamond is sure to be dazzling. Our expert team hand select only the finest of stones to be mounted in our beautiful jewellery. Starting with the rough diamond, they will decide how to cut and polish it to create the most beautiful stone, ensuring perfect balance and symmetry of all of the facets. Only diamonds with these perfect proportions and accuracy are chosen to ensure your diamond is truly dazzling. 

The quality of the cut is most important to ensure your Wongs diamond captures and refracts the light in the most sensational way, creating optimum sparkle and everlasting love.

Because diamonds form under tremendous heat and pressure, it is extremely rare to find a diamond that lacks any internal and external characteristics. These characteristics are a by-product of its formation and help gemmologists separate natural diamonds from synthetics and simulants, and identify individual stones. 

Here at Wongs, our diamonds are hand-selected to be visually perfect to the naked eye. Any ‘inclusions’ in our diamonds are barely visible even at ten times magnification.

At Wongs, our expert team only hand select exceptional diamonds in the colourless range (D-F) which are often referred to as ‘exceptional’ or ‘rare’ white.

This pure colour is something everyone can spot – a flash of light quite sensational, appearing beautifully bright and white. Diamonds are graded from ‘D’ (colourless) to ‘Z’ (tinted). No one knows what happened to A,B,C, some say they started the scale at ‘D’ for ‘Diamond’. Colour grades are determined by comparing each diamond to a master set. Each letter grade represents a range of colour and is a measure of how noticeable the colour is.

Carats are the measure of weight in a stone, not size as is often perceived. In this instance, putting weight on can be viewed favourably, however ‘small and perfectly formed’ is also a great approach. 

At Wongs, we believe a better quality of diamond is always the best choice, regardless of the weight. In all of our engagement rings, we engrave the diamond weight inside the shank for guarantee and reference.

There is no other gemstone quite like a diamond. It is found in the most remote places on earth, and the fact that it forms at all is something of a miracle. A diamond is a testament of endurance and strength – and not surprisingly, the ultimate symbol of love! 

At Wongs, we are passionate about diamonds. Each and every diamond has been hand-selected by our expert team for its unique qualities.

So, you’re going to propose…you’re pretty sure you’ll get a big YES! But, how do you know what size ring to buy?

Firstly, ask friends and family as they’ll be happy to try and help out. If your partner has a ring they wear which you could ‘borrow’, bring it in to our lovely city centre store and the team can get an idea of size from this.

If this is not an option, we can size the ring to an average finger size. You pop the question and then bring your new fiancé/fiancée into store for a free ring sizing. We can normally do this within an hour too, so you can enjoy browsing around the store, telling us all about the proposal and even catch a glimpse of some matching wedding rings.

But first, time for some nice chilled prosecco – Congratulations, you did a great job!

We offer a free re-size on all Wongs rings. Usually, this can be completed in store within an hour. However, if going up by several sizes we may recommend re-making the ring to ensure full security of any shoulder stones.

Please note fully set diamond eternity bands cannot be resized, so must be made in the correct finger size.

Our standard necklaces, 46cm (18 inch) are our most popular style. They sit just below the neck with a pendant attached.

We are happy to provide a different length chain on request, this may incur additional charges. Please contact the store for more information – 0151 236 1552 or info@wongsjewellers.co.uk

Our standard bracelets measure an average 18cm (7 inches). Our talented goldsmiths are able to offer adjustments upon request.

For the perfect fit on your Wongs bangle, we would recommend you contact the store to discuss sizing on 0151 236 1552 or info@wongsjewellers.co.uk

DELIVERY

We are delighted to offer UK deliveries to mainland UK, Northern Ireland & the Isle of Man* on all of our beautiful products. Our expert courier service will ensure your jewellery is in safe hands and will aim to deliver within 3-5 working days. If you have a specific date for delivery please email accounts@wongsjewellers.co.uk or call 0151 236 1552 and our team will be on hand to assist. *If ordering before 3pm and the item chosen is in stock the item will be dispatched the same day. 

Christmas Delivery -  last day for guaranteed Christmas delivery is Friday the 21st of December for UK orders.

We’re just certain that you will love your beautiful new piece from Wongs, but, if for any reason something isn’t 100% we’ll make it our purpose to resolve it quickly and efficiently. Please return the goods in original packaging in an unworn original condition. We will be happy to exchange/refund* or provide a gift voucher to use in our beautiful store (Exclusions: Earrings and other pierced jewellery cannot be returned due to hygiene reasons). We will provide this for up to 30 days after your purchase, so you will have plenty of time to ensure you’ve found ‘the one’. 

For any queries about returning an item please email accounts@wongsjewellers.co.uk or call us on 0151 236 1552 and we will gladly assist.

*Please be aware that we cannot refund return postage

JEWELLERY REPAIRS & ALTERATIONS

Our expert repairs and alterations are made at our instore workshop by our experienced craftsmen. We offer everything from re-sizing and chain repair to plating, re-tipping, re-shanking and gemstone replacement. 

We understand the delicate and complex processes of jewellery repairs, and take the upmost care with precious your items. We can add metal or replace worn parts to help to keep those valuable stones secure looking their best. A full quotation is provided before repairs or alterations begin and all work is completed in our premises, so your valuables are fully insured whilst they are in our care.

BESPOKE DESIGN

Everyone has dreams, it’s human nature, but a dream about a beautiful piece of jewellery made just for you doesn’t have to be a dream any longer… The combination of our skilled team and our expert Goldsmiths mean any design of any nature can be made possible… just for you. Any material, gemstone, size, style… let your imagination run wild! It all starts with a visit to Wongs, the process isn’t as complicated as you may think!

DIAMOND CERTIFICATION

Diamond Certification (most commonly from labs GIA and IGI) is a document you will receive that describes a diamond in all of its characteristics. Some diamonds carry a certification that includes an analysis of their dimensions, clarity, colour, polish, symmetry and other characteristics. The certificates serve as proof that they have undergone an unbiased, professional examination, and that they can be traced back to suppliers who comply with the UN-mandated Kimberley Process.

GIFT VOUCHERS 

Don’t worry any more about buying something they’ll like. Instead, let them call in and choose something they’ll love! It’s a perennial problem when you’re buying a gift for someone you love. How can you be sure that you’re going to get it just right? The answer of course is a gift voucher from Wongs: a gift they’ll not just like but love…. and, of course, one size fits, and suits, all! Gift vouchers are available in store only, why not pay us a visit…

CLEANING, POLISHING AND VALUATIONS

We are delighted to offer a free cleaning service on all of your Wongs Jewellery. Feel free to call into the store and our team of expert in-house Goldsmiths will ensure your item looks as good as new. As well as checking the security of all stones as part of the process. We will advise you of any work needed on your piece. We recommend a check and polish at least every 12 months.

We work with the industry’s leading certified Valuers to offer a complete Valuation service on your precious items. We can Value your jewellery at any time, simply bring it along to our store – this usually takes around 10 days. We also hold regular in-store Valuation days.

To find out more email info@wongsjewellers.co.uk or call us on 0151 236 1552. We advise getting a valuation completed every 2 years to ensure it reflects changes in precious metals.

OUR PLEDGE TO YOU

• To ensure our team are fully trained in accordance with industry requirements

• Always act in good faith for advice and technical knowledge given

• Offer Guarantees from purchase for a lifetime on special orders including wedding and engagement rings, 10 year guarantee on Remodels, Silver 2 year guarantee and 12 month guarantee on our repairs

• Reassure any issues are addressed in a timely, professional and courteous manner with excellence in service

• Promise to do our best to provide excellence in your experience with Wongs Jewellers.

POLICY ON CONFLICT DIAMONDS

The Kimberley Process, introduced in 2003 is now law in all EU countries and in around 40 other countries worldwide and is working to regulate the flow of rough diamonds and to exclude conflict diamonds from the supply chain. ‘Rough’ is the term used to describe diamonds as they come out of the ground before they have been cut and polished. This global system is backed by governments, the UN and various NGOs. It effectively manages and certifies the international trade in ‘rough’ diamonds.

The Kimberley Process is supported by a code of conduct introduced by the World Diamond Council which requires traders in cut and polished diamonds to warrant that the diamonds have come from legitimate sources not involved in funding conflict.

At Wongs, we deal only with reputable suppliers who we know and trust, non of whom deal with conflict diamonds. All of our diamonds are purchased from legitimate sources, that are not involved in funding conflict and in compliance with United Nations Resolutions.

Whether you want to give that special someone a gift they’ll love or simply treat yourself to that beautiful item you’ve fallen for, one of our friendly experts will be more than happy to help you through the entire finance process. We accept both credit & debit cards, cash payments of up to £10,000, and 0% interest-free credit on all purchases* over £250 for up to 3 years, with a minimum deposit of just 10%.

Simply select an item of your choice and use our online calculator to select the finance option that suits you. Then pop your item in the basket, proceed to Wongs secure checkout and select your preferred finance option to start your application for an instant decision from V12.

Am I eligible to apply?

In order to apply for Interest-Free Credit, you must:-

• Be over the age of 18
• Yourself or your partner must be in permanent paid employment (over 16 hours per week), retired (receiving a pension), in receipt of a disability benefit or self-employed.
• A resident in the UK for at least 3 years
• Have a debit or credit card in your name and registered to your address (you'll need this to match the address used to complete the indentity verification).
• Have a Bank or Building Society current account available (you'll need this to complete the direct debit instruction)

HOW MUCH DEPOSIT IS REQUIRED?

We will require a minimum deposit of 10% of the overall cost of your item in order to apply Interest-Free Credit.

HOW MANY MONTHS DO YOU ALLOW?

We offer repayment periods of 12, 24 and 36 months when applying for Interest-Free Credit. We also offer a repayment period of 48 months (9.9% APR).

HOW MUCH DO I HAVE TO SPEND?

We offer Interest-Free Credit on any items of a value of £250.00 or higher.

CAN I USE CREDIT ON ITEMS IN YOUR SALE?

Sorry, items in our "SALE" cannot be purchased under a finance/credit agreement.

CAN I HAVE CREDIT ON MULTIPLE ITEMS?

As long as the total value of the items equate to £250.00 or more, we're perfectly happy for you to purchase more than one item on Interest-Free Credit.

CAN I USE DISCOUNTS?

We cannot offer any discount when applying for Interest Free Credit. This includes existing loyalty schemes.

IF I'M DECLINED, COULD YOU TELL ME WHY?

As the final decision for Interest-Free Credit rests with our finance provider V12, we would be unable to offer a specific reason for decline. However, common reasons for decline often consist of the following:-

• An insufficient credit score
• You are under the age of 18 
• You may currently have an adverse account with other lenders
• We have been unable to confirm your identity
• Your existing commitments may be too great 

In the event you wish to speak to our provider about their decision, they can be contacted on 02920 468916 or by email to underwriting@v12finance.com, and they will respond to your query within 24 hours

BSP Partners Limited trading as Wongs Jewellers is registered in England & Wales – Company Registration Number 06441797. Registered Office Address Oriel House, 2-8 Oriel Road, Bootle, Liverpool, L20 7EP. BSP Partners Limited act as a credit broker, not the lender and only offers credit products from Secure Trust Bank PLC trading as V12 Retail Finance.  BSP Partners Limited is authorised and regulated by the Financial Conduct Authority FCA Registration Number 725672. Credit provided is subject to status and minimum spend.

*Excludes certain items. Terms and conditions apply. Ask in store for details. Credit, subject to age and status, is provided by V12 Retail Finance Limited. Registered office: 20 Neptune Court, Vanguard Way, Cardiff, CF24 5PJ. Secure Trust Bank PLC. Registered in England and Wales 541132.